Refund & Cancellation Policy

E&J CREDIT CONSULTING LLC
DBA EPOINT CREDIT LLC

At EPOINT CREDIT LLC, we provide educational, digital, and consultative services related to credit education, financial awareness, and funding strategies.

Please read this Refund & Cancellation Policy carefully before purchasing any service.

1. Right to Cancel – 3-Day Cooling-Off Period

You may request a cancellation and refund within three (3) days of signing the agreement or completing your purchase.

To submit a cancellation request, email:
support@epointcredits.com

Eligibility Requirements:

To qualify for a refund under the 3-day cancellation period:

• Your request must be submitted within 72 hours (3 days) of signing or purchase.

• You must not have accessed, downloaded, or used any proprietary digital content.

• You must not have scheduled or attended any coaching, consultation, or strategy session.

If all conditions are met, your refund request will be reviewed and processed accordingly.

2. Non-Refundable Services

After the 3-day cancellation period expires, all sales are final and non-refundable, including but not limited to:

• Digital guides, courses, downloads, or educational materials

• Coaching, consulting, or strategy sessions (scheduled or completed)

• Memberships, portals, or any proprietary content access

Once services have been accessed or delivered, refunds will not be issued.

3. Exceptions & Company Discretion

Refunds may be considered only at the company’s sole discretion in limited situations, including:

• Services were clearly not rendered as described

• A technical or administrative error occurred

Approved refunds:

• May be subject to a reasonable administrative or processing fee

• Can take 5–10 business days to process

4. Cancellation of Scheduled Sessions

• Sessions may be cancelled or rescheduled with at least 24 hours’ notice.

• Cancellations made within 24 hours of the scheduled session, or no-shows, are non-refundable.

• Late arrivals may result in reduced session time without refund.

5. No Guarantees Disclaimer

E&J CREDIT CONSULTING LLC DBA EPOINT CREDIT LLC is not:

• A credit repair organization

• A lender

• A financial advisor

We do not guarantee:

• Credit score increases

• Loan approvals

• Funding approvals

• Any specific financial outcome

Lack of desired results does not qualify for a refund.

6. How to Request a Refund or Cancellation

To submit a request, email:
📧 support@epointcredits.com

Please include:

• Full Name

• Email used for purchase

• Date of purchase or agreement

• Service purchased

• Reason for cancellation or refund request

7. Policy Updates

We reserve the right to update or modify this policy at any time.
Continued use of our website or services constitutes acceptance of any revised policy.

8. Contact Information

E&J CREDIT CONSULTING LLC
DBA EPOINT CREDIT LLC

Email: support@epointcredits.com
Phone: (407) 675-0860
Address: 9594 NW 41ST ST STE 210, Doral, FL 33178